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Refund Policy
For Assimetria products
We offer refunds only if the product does not work as intended. To be eligible for a refund, you must demonstrate that the product fails to perform its primary functions.
To request a refund, you must provide:
1. Your receipt or proof of purchase.
2. A detailed explanation of the issue (minimum 100 words).
3. Evidence supporting your claim, such as screenshots or error logs.
If approved, you will receive a refund of your purchase price via the original payment method.
Please note that refunds are not applicable for issues related to user error or lack of understanding of the product's features.
Refunds are only applicable if the error is not resolved within 15 days and the error is severe enough to prevent the user from performing any action.
We will notify you once we’ve reviewed your request and supporting details, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions, please contact us at r@assimetria.com.